While online ordering was implemented in Geneseo’s dining halls to assist students and faculty in managing their time, many users unrealistically expect error-free service from those working behind the Starbucks counter. At Starbucks, up to 14 online orders can be submitted every 10 minutes. Coupled with the often long line of walk-in orders, it’s nearly impossible for baristas to finish orders quick enough to ensure a minimal wait time for every customer.
Customers must accept that the online ordering service does not entitle users to error-free, 100 percent on-time service.
Introduced in spring 2018, online ordering is known for its convenience, but many don’t acknowledge the inconvenience it imposes on CAS employees—especially Starbucks baristas. A submission on the Geneseo Whispers Instagram account—which serves as an anonymous platform for campus complaints, recommendations or compliments—says, “It’s so unrealistic that they have to make the morning rush of eight online orders that could be even more than simply eight drinks, it could be food or multiple drinks.” Yet, students continue to complain when their online orders are made a couple minutes later than they were scheduled.
“[Baristas] won’t even be done with that and 10 minutes later are expected to make at least eight more drinks, while also having to make the walk-ins,” the submission continues. Obviously, baristas are under a lot of pressure from the overwhelming amount of orders, not to mention that some Starbucks employees are also students working toward a degree, just like everyone else on campus.
Rather than blame them for making you late to a class because your coffee took five additional minutes to come out, consider thanking them for their hard work and plan to schedule your online Starbucks order earlier in the future.